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DANA deposit and withdrawal

DANA is one of the most widely used e-wallets in Indonesia, and we at pc777 prioritise it as a primary deposit and withdrawal channel. To deposit via DANA on our platform, log into your account, navigate to the Deposit section, and select DANA from the payment-method list. You will be prompted to enter the deposit amount — we accept a wide range, from small test transfers to larger bulk deposits. Click "Confirm," and you will be redirected to the DANA app or mobile web interface. Approve the transaction on DANA's side, and the funds arrive in your pc777 account within seconds to a few minutes. No additional confirmation step is required on our platform.

Withdrawals via DANA follow a similar flow in reverse. Go to your Withdraw section, select DANA, enter the amount you wish to transfer, and confirm. Your DANA account must be linked to your pc777 profile during initial KYC verification; if you wish to change the linked DANA account later, update it in your Account Settings. Withdrawal processing typically takes subject to verification, though in rare cases (network delays, DANA-side maintenance) it may extend to subject to verification. Our platform shows a real-time status in your transaction history. If a withdrawal fails, our support team will investigate and suggest a retry within 1–2 hours.

OVO and GoPay usage

OVO and GoPay are both accepted on pc777 and operate under the same streamlined deposit model as DANA. During your initial account setup, we collect your OVO or GoPay phone number as part of KYC verification. For deposits, select your chosen e-wallet in the Deposit menu, approve the prompt to the respective mobile app, and your balance updates immediately. Most OVO and GoPay deposits settle within seconds. Withdrawal requests also process through the same mobile app: confirm the amount and account, and funds return to your e-wallet account within subject to verification on average.

Both OVO and GoPay limit transaction sizes based on your account tier and daily usage history. We recommend checking your e-wallet account settings to understand your individual payment ceiling. If a deposit or withdrawal fails due to a limit, try splitting the amount into multiple transactions or switching to another payment method (e.g. QRIS or bank transfer). Our support team can provide guidance on resolving tier restrictions.

BCA, Mandiri, BRI, BNI virtual account

Bank transfers via virtual account (VA) offer a direct, low-friction deposit option for users with Indonesian bank accounts. When you select "Bank Transfer" in our Deposit section, we generate a unique 16-digit VA number tied to your pc777 account. This VA is linked to one of four partner banks: BCA, Mandiri, BRI, or BNI — depending on which bank you select. Transfer any amount from your personal bank account to this VA using your bank's mobile app or online portal. The transaction settles within subject to verification, and our system credits your pc777 wallet automatically once the VA receives the payment.

Withdrawals to bank accounts require you to provide your bank account details during KYC. Our platform verifies that the withdrawal account matches your identity for compliance. Once approved, request a withdrawal to your registered bank account, and funds typically arrive within subject to verification during business hours (Monday–Friday, 08:00–17:00 local time). Withdrawals on weekends and public holidays (Idul Fitri, Idul Adha, Imlek) may experience slight delays due to bank processing windows. We recommend withdrawing during business hours for faster confirmation.

Fees, limits and verification

We at pc777 do not impose fees on deposits or withdrawals — all costs are borne by your payment provider or bank. Each e-wallet and bank sets its own transaction limits based on account type and usage patterns. DANA, OVO, and GoPay typically allow daily limits ranging from a few million to tens of millions of Rupiah, depending on your verification tier. Bank transfers via VA can accommodate larger amounts with fewer restrictions. If you hit a limit, you have two options: wait until your daily window resets (usually 24 hours) or use an alternative payment method.

Before your first deposit, we require KYC verification: you provide your full name, date of birth, ID number, and a photo of your government-issued ID. Verification typically completes within subject to verification. Once verified, you may deposit and withdraw at any time, subject to payment-provider limits and our standard anti-money-laundering review (which adds 1–2 hours to some withdrawals). If you change your registered payment account (e.g. switch from one DANA account to another), you must update this in your Account Settings and re-verify with a photo. Our team will confirm the change within 4–6 hours.

Resolving a stalled transaction

Occasionally, a deposit may not credit immediately or a withdrawal may remain under review longer than the stated window. If your deposit has been pending for more than subject to verification, first check your payment app (DANA, OVO, etc.) to confirm the transaction was successful on their end. If it shows as completed there but has not arrived in your pc777 wallet, contact our support team with the transaction ID (available in your payment app). We will trace the payment and credit your account manually if the funds reached our partner bank but our system did not register them — this typically resolves within 2–4 hours.

For stalled withdrawals, check your transaction history in pc777 to see the status (pending, under review, or rejected). If a withdrawal exceeds the stated window (usually subject to verification), it may be held for anti-money-laundering verification or flagged for account-security review. Our team will contact you via email or live chat to request additional information (e.g. a screenshot of the source of funds, confirmation of your account purpose). Respond promptly, and we will release the withdrawal as soon as verification clears — typically within 4–8 hours. If a withdrawal is rejected due to a policy violation, we will explain the reason and offer an alternative (e.g. withdrawal to a different bank account or reschedule for a later date).